IT Helpdesk Specialist 2
Natera · Austin
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- Company
- Natera
- Location
- Austin
- Salary
- $25 — $27
- Posted
- October 22, 2026
About this job
POSITION SUMMARY: The User Services / Helpdesk Specialist 2 is responsible for all aspects of IT end-user support in an enterprise biotech environment including: computer hardware, software, office systems, peripherals, phone, voicemail systems, and provides assistance to system administrators as required. As a member of a helpdesk team, position provides IT services via walk-up, phone, email and ticketing systems. The candidate must have a high level of aptitude for analyzing, troubleshooting, and resolving problems with an emphasis on follow-through and customer satisfaction. PRIMARY RESPONSIBILITIES: Investigate, recommend, design, deploy and sustain solutions/technologies to assist with IT and end user needs.…
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