Team Lead - Contact Center
Bosch Group · Fort Lauderdale
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- Company
- Bosch Group
- Location
- Fort Lauderdale
- Employment type
- Full-time
- Posted
- October 21, 2026
About this job
The position of the TL consists of two mandatory basic roles: Performance- and People Manager. The Admin Team Leader of the Customer Service Team in the automotive sector is responsible for overseeing and guiding a team of service experts who provide customer assistance and emergency support via phone. This role requires strong leadership skills, strong focus on performance, and a commitment to delivering exceptional customer service. Operational contact for customer (external customer communication regarding service aspects) Analyze and derive actions from daily operational performance Initiate intraday actions to improve KPIs of daily operations. Monitor, track and improve productivity. Register complaints according to the internal process. Queue management. Resource management.…
This is a short summary.
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