Technical Architect, Engage Central Platform
ServiceNow · Orlando · Remote-friendly
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- Company
- ServiceNow
- Location
- Orlando
- Employment type
- Full-time
- Posted
- October 20, 2026
About this job
The Business Technical Architect for the Engage Central Platform is the business technical leader responsible for designing, solutioning, building, and maintaining ServiceNow's unified customer engagement platform that serves Expert Services and Partner consultants globally. This role translates business requirements into scalable, maintainable technical solutions while ensuring architectural integrity, platform performance, and development quality across the full delivery lifecycle. As the technical counterpart to the Business Analyst, the Technical Architect owns the architecture for all capabilities on Engage Central —designing multi-tenant architecture, integrating AI capabilities, and ensuring that every technical solution aligns with the platform’s best practices and enterprise…
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