Travel Contact Center Team Lead - Chase Travel
JPMorgan Chase · Heathrow
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- Company
- JPMorgan Chase
- Location
- Heathrow
- Posted
- October 19, 2026
About this job
Bring your leadership and coaching strengths to a fast-growing travel service team where your impact shows up every day. You’ll help build a positive, high-performance culture while delivering great outcomes for customers. As a Travel Contact Center Team Lead in Chase Travel, you lead and support a team of travel advisors handling inbound calls. You coach day-to-day performance, reinforce quality standards, and help your team consistently meet service and productivity goals. Job responsibilities Lead daily workflow, queue coverage, and quality execution for a team of travel advisors Coach team members through real-time support, feedback, and performance conversations Monitor calls and complete quality assessments aligned to established guidelines Track and drive performance against…
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