Resident Services (PRN)
Experience Senior Living · Palm Coast
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- Company
- Experience Senior Living
- Location
- Palm Coast
- Posted
- October 16, 2026
About this job
We are looking for a Resident Services team member to join our amazing team! Responsibilities: Serves as a point of contact for needs, requests, and complaints for all residents, families, guests, vendors, and staff. Has a solid understanding of ‘who’ the customer is and provides a level of service that is positive and rememberable. Understands the customer’s needs, requests and / or concerns and assists in providing them with personalized solutions. Answers the phone within 3 rings; determine the nature of the call to either relay information or route the call as appropriate. Takes detailed messages with name, date, time, return phone number and any additional information that is pertinent at the time of the call. Ensures the message is received by the intended person in a timely manner.…
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