Director, Merchant Experience - Strategy & Operations
DoorDash USA · United States - Remote · Remote-friendly
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- Company
- DoorDash USA
- Location
- United States - Remote
- Salary
- $197,200 — $290,000
- Posted
- October 16, 2026
About this job
About the Role As a Merchant Strategy & Operations Director at DoorDash, you will lead the support experience for our merchants, owning both the strategy & execution of how we serve them once they’re live on the platform. You’ll be responsible for transforming support into a tech-first, scalable, and seamless experience that drives merchant satisfaction, retention & loyalty. You're excited about this opportunity because you will… Strategize – Build the strategy for helping merchants succeed once they’re live on DoorDash by providing fast and seamless solutions when merchants face issues, minimizing operational friction Experiment, Analyze and Implement – Use data-driven decision-making and sound business judgment to drive go-to-market & execution for new initiatives to help merchants have…
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