Principal Solution Architect, ITSM
ServiceNow · Dallas · Remote-friendly
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- Company
- ServiceNow
- Location
- Dallas
- Employment type
- Full-time
- Posted
- October 15, 2026
About this job
This Principal Solution Architect is a functional and technical expert consulting with customers on implementing ServiceNow's Technology Workflow solutions based on leading practices – all with the goal of accelerating and driving customer business outcomes. The role requires the person to be laser-focused on solving for the most relevant customer challenges - providing support during sales cycles, on direct engagements with our Customers and Partners, and advocating for customer needs within ServiceNow (e.g., Product Management, Customer & Partner Excellence, Training & Certification). The Principal Solution Architect will bring architectural guidance, business acumen in the technology industry, along with deep product expertise, innovation, and knowledge capital to our customers and…
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