Principal UX Researcher, Moveworks
ServiceNow · Santa Clara
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- Company
- ServiceNow
- Location
- Santa Clara
- Employment type
- Full-time
- Salary
- $221,200 - $387,100
- Posted
- October 16, 2026
About this job
Team & Role: Moveworks is looking for a mixed-methods Principal Experience Researcher, AI to turn complex user behavior into clear, actionable product direction. You’ll combine qualitative research with quantitative analysis to understand not only what people do, but why they do it. You’ll serve as a critical bridge between end-user experiences and the machine learning systems that power them. By translating user needs, behaviors, and feedback into measurable signals, you’ll help teams evaluate and improve model performance—and ensure our AI creates experiences that are useful, trustworthy, and intuitive. This is a generalist research role for someone comfortable working across methods and stages of product development.…
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