Research Operations Lead
Mercury · San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States · Remote-friendly
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- Company
- Mercury
- Location
- San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States
- Salary
- $189,400 — $236,700
- Posted
- October 14, 2026
About this job
The best teams don't treat customer understanding as a checkpoint. They build it into the work: learning how customers see the world, carrying that perspective into everyday decisions, and making better products because of it. At Mercury, research is a democratized practice. Designers and PMs talk directly to customers, and Research Operations builds and runs the system that makes that fast, high quality, and ethical. We're looking for a Research Operations Lead to build and run that program as Mercury scales. You've done this before and have a clear point of view on how it should work. This is a builder and maker role, with most of your time spent running and improving the program yourself. *Mercury is a fintech company, not an FDIC-insured bank.…
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