Psychiatric Complaints and Grievances Specialist (Remote)
Rula · Remote - United States · Remote-friendly
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- Company
- Rula
- Location
- Remote - United States
- Employment type
- Full-time
- Posted
- October 9, 2026
About this job
About the Role We are hiring a Psychiatric Complaints & Grievances Specialist to join our Psych Clinical Quality Team and strengthen the quality of care across Rula's psychiatric network. In this role, you'll own the clinical review and resolution of psychiatric complaints and grievances — the cases that need a clinician's judgment about the quality, safety, or appropriateness of care. You'll investigate through chart review and provider outreach, render clear and fair determinations, resolve and document each case within expected SLAa, and surface recurring patterns to Psych Quality leadership to help prevent the next issue. You'll work closely with our Psych Clinical Quality NPs, Psychiatric Patient Programs NP, and our non-clinical Psych support team — owning the complaint itself while…
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