Senior Vice President, Infrastructure Services
BNY · Pittsburgh
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- Company
- BNY
- Location
- Pittsburgh
- Posted
- October 6, 2026
About this job
We're seeking an Incident & Problem Manager (SVP) to join our Production Services Governance for Enterprise Incident, Availability & Problem Management team in Pittsburgh, PA or Lake Mary, FL. In this role, you'll make an impact in the following ways: Drive continuous improvement of Enterprise Incident Management, Availability Management, and Problem Management processes across the firm, ensuring alignment to enterprise policies, standards, risk appetite, and regulatory expectations. Strengthen governance controls, quality standards, and performance management routines within ServiceNow to improve process adherence, data quality, control effectiveness, and operational transparency.…
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