Program Director
ServiceNow · Santa Clara · Remote-friendly
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- Company
- ServiceNow
- Location
- Santa Clara
- Employment type
- Full-time
- Salary
- $192,400 - $336,700
- Posted
- October 5, 2026
About this job
Role Purpose Program Directors (EMs) lead and drive multiple Expert Service engagements, ensuring on-time, on-budget delivery of solutions to achieve customer business outcomes. They are the key point of communication and coordination for the delivery team, keeping the project on track by establishing and maintaining governance forums, mitigating risks and issues, and driving rapid and effective decision-making, escalating issues as required. Job Responsibilities Manage multiple ES engagement workstreams, leveraging a deep understanding of project impacts, cross effects, and alternative actions. Proactively develop and implement plans to address risks, issues, and escalations. Drive problem resolution through swift escalation and clear responsibility division.…
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