Product Success Technical Director
ServiceNow · Waltham · Remote-friendly
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- Company
- ServiceNow
- Location
- Waltham
- Employment type
- Full-time
- Posted
- September 25, 2026
About this job
This role is an individual contributor position. Team AI Adoption Engineering is the delivery engine that turns ServiceNow's AI investments into live, referenceable customer outcomes. We are the front line for resolving the most complex agentic AI escalations across our install base. This is where agentic AI meets production reality—stabilizing at-risk go-lives, hardening deployments, and turning hard-won field learnings into reusable patterns that scale. Why This Role Matters Enterprises are moving agentic AI from compelling demos into production, and the hardest problems surface exactly at go-live: reliability, orchestration, grounding, and governance.…
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