Rep, CS Banking Ops
Northern Trust · Tempe, AZ, United States of America
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- Company
- Northern Trust
- Location
- Tempe, AZ, United States of America
- Posted
- September 24, 2026
About this job
Manage large amounts of inbound and outbound calls in a timely manner providing quality servicing of client/partner calls through effective communication of call behaviors and accurate information. 2. Follow communication “scripts” when handling different topics and resolves client/partner inquiries the same day, if not during call. 3. Contact client by phone or email with any updates when resolution will take longer than 24 hours until issue is resolved. 4. Log all client/partner inquiries received via phone, email or fax with a detailed description of client issue/problem, research or action taken for resolution on the CRM database. 5. Seize opportunities to upsell products when they arise. 6. Send out appropriate email response, complete emails according to schedule. 7.…
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