Reservations Lead
RR Donnelley · New York
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- Company
- RR Donnelley
- Location
- New York
- Employment type
- Full-time
- Salary
- $25.24 - $36.78
- Posted
- September 23, 2026
About this job
The Reservations Lead delivers exceptional customer service for our clients. Responsibilities include leading employee(s) and directing workflow for reception and concierge services while serving as a subject matter expert and resource to the team. Job duties (* denotes an “essential function”) *Ensure team provides outstanding reception and concierge service to client, while building strong customer relationships *Conduct all timekeeping and absence for direct reports, including ensuring system accuracy and compliance with timekeeping policies and procedures *Communicate with direct reports, manager and client on job or deadline issues *Immediately escalate operational problems or issues to Supervisor or Manager *Handle client concerns and be able to problem-solve resolutions in…
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