Product Management Director - Contact Center Frameworks
ServiceNow · Santa Clara · Remote-friendly
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- Company
- ServiceNow
- Location
- Santa Clara
- Employment type
- Full-time
- Posted
- September 18, 2026
About this job
Role The Product Management Director role for Contact Center and Voice AI will own the strategy and roadmap for ServiceNow's contact center voice capabilities, and the AI agents that operate across them. This is an individual contributor role with company-wide scope. You will define how ServiceNow delivers a contact center experience natively on the platform rather than through integration alone: the telephony and carrier layer, real-time voice AI, the omnichannel agent workspace, and the routing and orchestration that connect a customer conversation to the work it creates. You will partner with both CCaaS and BYOC providers to help deliver compelling alternatives that challenge the current ecosystem.…
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