Senior Strategic Program Lead
Coinbase · Remote - USA · Remote-friendly
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- Company
- Coinbase
- Location
- Remote - USA
- Salary
- $130,900 — $154,000
- Posted
- September 11, 2026
About this job
As a Senior Strategic Program Lead on the Strategic Programs team within Customer Experience, you'll own the customer experience strategy for Coinbase's most critical onboarding journeys: identity verification, account recovery, login, and new-user KYC. This team sits at the intersection of Product and CX, focused on turning customer friction into prioritized product work and measurable improvements. You'll partner directly with Product, Engineering, and Design to influence roadmaps with customer-grounded data, making these first-impression moments seamless. What you'll do: Own the end-to-end CX strategy and program management for Identity and Onboarding, building and operationalizing long-term plans informed by customer feedback, contact rate analysis, business priorities and market…
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