Rep, Participant Services
Northern Trust · Tempe, AZ, United States of America
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- Company
- Northern Trust
- Location
- Tempe, AZ, United States of America
- Salary
- $41,040 - 61,560 USD
- Posted
- September 10, 2026
About this job
Responds to daily telephone inquiries and requests from defined contribution plan participants. 2. Demonstrate appropriate call behaviors as outlined by the department. 3. Assists participants with information about distribution options, loan provisions and eligibility status. 4. Handle participant requests including electronic fund transfers, monthly benefits, rollovers, loans and tax forms. 5. Responsible for following established guidelines as well as identifying and resolving routine problems. 6. Expected to use some initiative but refer more complex problems to supervisors / experts. 7. Expected to be in compliance with risk management. 8.…
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