Principal, Genesys Platform Program
Chime Financial, Inc · United States · Remote-friendly
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- Company
- Chime Financial, Inc
- Location
- United States
- Posted
- June 11, 2026
About this job
About the role Chime is undergoing one of the most significant transformations in our member support history by migrating our enterprise contact center to Genesys Cloud CX. We are seeking a Genesys Platform Principal to serve as the internal authority for this platform — not just to operate governance that already exists, but to build it. Today, that governance model doesn't exist yet, which means this role's first mandate is establishing it from the ground up, including securing buy-in from Chime's own executive leadership for a model they haven't yet asked for. This is not a build-and-hand-off engagement; it's an ongoing role accountable for correct configuration, durable governance, and continuous improvement long after the migration itself is complete.…
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