Customer Success Manager I

About this job

The Role You’ll partner with plaintiff U.S. law firms, from small and mid-market practices to select enterprise accounts, to drive software adoption, retention, and account growth. In this role, you'll act as a strategic advisor and change management partner, helping legal teams transform their workflows and leverage our platform—including generative AI capabilities—to achieve meaningful business outcomes on their most critical matters. This is a full-time, exempt position based in our New York City, NY or Oakland, CA office with a hybrid work schedule: in office M/W/Th with the option to work from home on Tu/Fr. What you'll do Own retention and growth across your book of business, driving renewals and identifying opportunities to expand usage Build multi-threaded relationships across law…

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Most-requested skills in the United States

Based on 1,078 United States vacancies that list requirements, these are the skills employers ask for most often.

• Leadership60% of postings
• Strategy56% of postings
• Stakeholder Management47% of postings
• Budgeting27% of postings
• Coaching25% of postings
• Project Management24% of postings
• Team Leadership6% of postings
• Change Management6% of postings

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