Customer Support Manager

HSI · United States · Remote-friendly

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Company
HSI
Location
United States
Employment type
Full-time
Posted
October 28, 2026

About this job

The Customer Support Manager leads a team of Tier 1 and Tier 2 Customer Support Representatives providing frontline technical support across HSI’s SaaS product portfolio. This role is responsible for the team’s day-to-day performance, including coaching and development, workforce planning, scheduling and coverage, support queues, service levels, quality, customer escalations, and operational efficiency. As a key cross-functional partner, the Customer Support Manager works with Product, Engineering, Implementation, Customer Success, and Quality to resolve customer issues, identify root causes, improve product supportability, and share customer and product feedback.…

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