Customer Experience Manager

About this job

Customer Experience Manager Remote-United States or EMEA Monday to Friday 8:00 am to 5:00 pm The Customer Experience Manager is a hands-on CX practitioner and internal consultant who leads customer research, experience analysis, journey and process design, cross-functional facilitation, prioritization and measurement to improve customer outcomes and business performance as part of the Enterprise Technology team. This role will work within CSC's established CX strategy, operating framework and methodology, applying the appropriate level of CX rigor to initiatives across the organization. The manager will lead CX work from discovery through recommendation and stay engaged through implementation and measurement to help ensure the intended customer outcome is realized.…

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