Securities Services - Client Service Manager – Associate - Latin America

About this job

As a Client Service Manager (CSM) in Securities Services (LATAM), you will join the client service team and support a book of clients. You will work closely with senior members to ensure client satisfaction with JPM and help to manage governance of products and services. Job responsibilities Support the senior team to build relationships with client base and to ensure client ongoing satisfaction with JPM. Provide guidance to junior team members. Own timely inquiry responses across all products and manage escalations. Support governance processes for all products, including measurement and monitoring of service levels using KPIs and RAG ratings. Fully utilize proprietary CRM tools to capture relationship feedback, help generate call reports, and track actions to closure.…

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