Senior Complaints Manager
Upstart · United States | Remote · Remote-friendly
Don’t apply blind. See how your CV matches Manager first — free, in 30 seconds.
You will leave NewLuxJob. We do not receive or handle applications.
- Company
- Upstart
- Location
- United States | Remote
- Salary
- $104,800 — $145,000
- Posted
- October 12, 2026
About this job
Upstart’s Complaints team, within Lending Operations, is responsible for managing consumer complaints across our lending products. The team handles complaints received directly from customers and through external regulatory channels, ensuring timely, compliant resolutions while identifying opportunities to improve the customer experience. As the Senior Operations Manager, Complaints at Upstart, you will lead a team responsible for complaint intake, investigation, resolution, and regulatory response. You will play a critical role in strengthening our complaints management framework, developing team leaders, and building scalable processes that support regulatory readiness and continuous improvement across the business.…
This is a short summary.
Want to know if you're a fit? Check your CV against this role — free, in 30 seconds.
Most-requested skills in the United States
Based on 1,043 United States vacancies that list requirements, these are the skills employers ask for most often.
- Leadership59% of postings
- Strategy59% of postings
- Stakeholder Management46% of postings
- Budgeting26% of postings
- Coaching25% of postings
- Project Management21% of postings
- Change Management7% of postings
- Agile/Scrum7% of postings
Similar jobs
See if your CV fits this job
Paste your CV for an instant match score against this role — and get a tailored cover letter in one click.
- Instant match score for this role
- Tailored cover letter in one click
- Free — no credit card