Business Analysis Group Manager, SVP

About this job

Citi is looking for an experienced Manager, Business Analysis – Voice & AI Applications to lead a focused team of business analysts shaping the next generation of IVR, AI, and chatbot capabilities. In this role, you will sit at the intersection of business strategy and engineering delivery, translating complex requirements into clear user stories that drive real product outcomes. This is a senior leadership position with direct influence over investment planning, project progression, and the standards your team works to every day. Responsibilities Lead a team of business analysts who develop and refine user stories for engineering teams building IVR, AI, and chatbot solutions, ensuring clarity, quality, and alignment with delivery goals.…

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