Principal Product Success Manager - Facilities Management

About this job

Product Excellence (PEx) is the highest-tier team of experts within the Customer Excellence Group (CEG). We are the first line of advisors for our newest products, and we are the last line of defense to protect our customers. This is a rare opportunity to lead the technical direction of two of the company's most business lines. You will serve as the most senior technical member of the PEx team, architecting and deploying innovative solutions particularly agentic AI capabilities directly with our most strategic customers in Facilities Management and Core Business Services. What You'll Do As a principal technical expert in PEx, you will partner directly with customers to analyze their business and use cases, design solutions on the ServiceNow platform and supported products, and facilitate…

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