Senior Strategic Program Manager
Coinbase · Remote - USA · Remote-friendly
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This listing was open for 31 days.
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- Company
- Coinbase
- Location
- Remote - USA
- Salary
- $166,345 — $195,700
- Posted
- September 28, 2026
About this job
As a CX Trading Program Manager on the CX Programs team within Customer Experience, you'll own the end-to-end support experience across Coinbase's trading products, including the differentiated service model for our highest-value trading customers. You'll bridge Trading product teams and CX operations to reduce customer friction, ensure smooth product launches, and drive retention for the customers who matter most to our trading business. What you'll do: Own a portfolio of trading product domains, including support contact rate reduction targets, launch readiness, and performance scorecards across approximately half of the global trading CX scope Lead the high net worth CX program end-to-end, defining segment strategy, retention priorities, the service model, and the cross-functional…
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