Program Manager, Customer Support Enablement

About this job

What the Role Is As the CS Enablement Program Manager, you’ll be the business owner of the systems that make both our human agents and AI agents effective, starting with the quality and integrity of the knowledge they rely on. As a highly autonomous, high-judgment IC, you’ll build and continuously improve the knowledge base, SOPs, training, and AI-powered workflows that underpin Customer Support across Babylist and Babylist Health. You’ll bring deep operational rigor and a strong understanding of how AI is changing customer support—using the technology in your own work while designing systems that make it more effective across the organization.…

This is a short summary.

Want to know if you're a fit? Check your CV against this role — free, in 30 seconds.

Most-requested skills in the United States

Based on 1,073 United States vacancies that list requirements, these are the skills employers ask for most often.

• Leadership59% of postings
• Strategy55% of postings
• Stakeholder Management45% of postings
• Budgeting27% of postings
• Coaching25% of postings
• Project Management23% of postings
• Team Leadership6% of postings
• Change Management6% of postings

Similar jobs

• Data Scientist Manager · Trane Technologies
• AI Platforms Product Manager · GE HealthCare
• Supply Chain Finance Manager - Manufacturing Operations · GE HealthCare
• Senior Product Manager, Laboratory Analytics and Optimization Solutions, Performance Partnership · Danaher
• Veterinary Strategic and National Accounts Market Development Manager · Danaher
• Market Research Manager · Abbott