Manager, Analytics, Customer Experience

About this job

About the Team The Customer Experience team serves as a foundational operations pillar at DoorDash, dedicated to resolving friction within the last mile. We architect and oversee an expansive global network of support centers — spanning both teammate-assisted and AI-driven support — obsessing over the user journey to ensure every interaction is seamless and reliable. As the analytics team, our mission is to make every support interaction measurably better: we define what a great resolution looks like, quantify where we fall short, and turn that into a roadmap for product, operations, and AI/ML partners. We are looking for a Manager to lead and grow the analytics team behind our core support experience.…

This is a short summary.

Want to know if you're a fit? Check your CV against this role — free, in 30 seconds.

Most-requested skills in the United States

Based on 1,052 United States vacancies that list requirements, these are the skills employers ask for most often.

• Leadership60% of postings
• Strategy59% of postings
• Stakeholder Management44% of postings
• Budgeting27% of postings
• Project Management23% of postings
• Coaching23% of postings
• Agile/Scrum6% of postings
• Team Leadership6% of postings

Similar jobs

• Manager II, Engineering - Kubernetes Platform · Pinterest
• Associate Manager, New Verticals - Consumer GTM · DoorDash USA
• Senior Technical Program Manager, Commercialization · Waymo
• Senior Manager, Developer Advocacy (NAMER) · Temporal
• Senior Analyst Relations Manager · Glean
• Product Manager, Figma Pattern Library · Figma