Principal Product Manager - WEM Analytics and Planning

About this job

Role We are executing a holistic Customer Engagement strategy to deliver best‑in‑class outcomes for customers and agents. As a Principal Product Manager (IC4) for Workforce Engagement Management (WEM) in the CRM Omnichannel Contact Center domain, you will own product strategy and execution across the following capability areas: Real‑time Monitoring of Channels including native Voice and Chat channels Intraday Operations and Optimizations Scheduling & Forecasting (WFM) Coaching & Skill Management Monitoring & Managing Team Performance (analytics + execution loops) Product managers at ServiceNow operate at the intersection of market opportunity, customer experience design, technology development, and delivering value to our customers—now increasingly via governed AI and agentic workflows…

This is a short summary.

Want to know if you're a fit? Check your CV against this role — free, in 30 seconds.

Most-requested skills in the United States

Based on 1,053 United States vacancies that list requirements, these are the skills employers ask for most often.

• Leadership60% of postings
• Strategy59% of postings
• Stakeholder Management45% of postings
• Budgeting27% of postings
• Project Management23% of postings
• Coaching23% of postings
• Agile/Scrum6% of postings
• Change Management6% of postings

Similar jobs

• Sr Global Product Manager, Digital Solutions - Surgical & Procedural Care · GE HealthCare
• US Commercial Senior Finance Manager · Danaher
• Senior Segment Marketing Manager – Biopharma · Danaher
• Senior Manager of Insourcing · Danaher
• Associate Product Manager - Strategic Programs & Partnerships · Danaher
• Supply Chain Manager - Loveland · Danaher