Customer Success Manager - Sportsbook, North America

About this job

The successful candidate will demonstrate a hybrid skill set, combining a strong commercial acumen with a passion for the ongoing customer experience at Genius Sports. You will understand our products and services in detail and speak credibly with industry experts. In addition, you will be required to immerse yourselves within the sports betting industry and to understand all technological and regulatory developments. This candidate will manage the ongoing customer lifecycle for their allotted customers in North America, ensuring customers are engaged and satisfied with their products and services. Throughout the contract term you will identify and execute upsell and cross-sell opportunities, with the ultimate goal of ensuring a successful renewal - collaborating with Senior Managers, the…

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