Principal Inbound Product Manager, CRM Voice AI

About this job

You run one pod directly and float across one to two others. Your customer work gives you the production context that makes your second area of focus possible, and that second area is where you'll have outsized impact. You own STT and TTS model evaluation and experimentation for CRM Voice AI. The speech model landscape is moving fast. New ASR and TTS models ship constantly, each with different tradeoffs on latency, accuracy, naturalness, language support, and cost. You run structured evaluations against real production workloads, collaborate closely with the platform voice team on model decisions, and drive experimentation across our customer base.…

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