Senior Principal Inbound Product Manager, CRM Voice AI
ServiceNow · Santa Clara · Remote-friendly
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- Company
- ServiceNow
- Location
- Santa Clara
- Employment type
- Full-time
- Salary
- $190,900 - $334,100
- Posted
- September 17, 2026
About this job
You run one pod directly - one of our most complex customer engagements - and float across two others, providing product direction and unblocking teams. But the pod work is only half the job. Your primary technical focus is the conversational experience itself: dialog quality, turn-taking, interruption handling, barge-in behavior, and endpointing. You collaborate directly with the platform voice team on voice pipeline innovation, the low-latency infrastructure that makes a voice agent feel like a conversation rather than a bot reading a script. When the platform team is making stack decisions about real-time streaming, LLM orchestration, or voice-to-voice model integration, you're in the room with production customer data and real-world edge cases that no one else has.…
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