Fraud Operations Manager

About this job

The Fraud Ops Manager is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to develop fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team. The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk/reward balanced methodology. Responsibilities: Manage an advanced Fraud Operations team's performance and execution Manage escalations and root cause analysis for complex client impacts, and identify and resolve opportunities in procedure and servicing Empowered to make decisions in unstructured environment thru risk based evaluation Analyze fraud trends, conduct…

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