Manager, WFM CX Operations
Coinbase · Remote - USA · Remote-friendly
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- Company
- Coinbase
- Location
- Remote - USA
- Salary
- $185,915 — $195,700
- Posted
- September 8, 2026
About this job
As a Senior Manager, Workforce Management on the Customer Experience team, you'll lead the evolution of WFM from a technical support function into a strategic, AI-informed capability that shapes how Coinbase plans, staffs, and scales its operations. You'll own capacity planning, workforce forecasting, and cost modeling across Consumer (CX) lines of business, translating complex workforce dynamics into decision-ready narratives for senior leadership. This role builds trusted partnerships across Ops, Finance, Legal, and Compliance to drive alignment on resourcing, regulatory readiness, and automation-driven productivity. What you'll do: Own AI-informed capacity planning across CX Operations, incorporating hybrid human-AI staffing models, scenario planning, and automation-driven productivity…
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