Customer Retention Manager
Rubrik Job Board · Palo Alto
Don’t apply blind. See how your CV matches Manager first — free, in 30 seconds.
You will leave NewLuxJob. We do not receive or handle applications.
- Company
- Rubrik Job Board
- Location
- Palo Alto
- Salary
- $172,600 — $258,800
- Posted
- August 19, 2026
About this job
About the role The Customer Retention Manager is responsible for reducing churn, improving customer health, and protecting recurring revenue through early risk detection, cross‑functional mitigation, and scalable retention programs. The role partners closely with Renewals, Customer Success, Customer Engagement, Competitive Intelligence, and Pricing & Packaging to orchestrate coordinated customer‑save strategies. This role also provides renewal objection handling expertise, enabling teams to navigate downsells, downgrades, competitive threats, pricing pushback, TCO/ROI concerns, and budget constraints. The ideal candidate excels at influencing cross‑functional teams, handling commercial risk, and translating customer insights into save actions. What you’ll do 1.…
This is a short summary.
Want to know if you're a fit? Check your CV against this role — free, in 30 seconds.
Most-requested skills in United States
Based on 894 United States vacancies that list requirements, these are the skills employers ask for most often.
- Strategy66% of postings
- Leadership62% of postings
- Stakeholder Management49% of postings
- Budgeting30% of postings
- Project Management27% of postings
- Coaching20% of postings
- Agile/Scrum7% of postings
- Change Management7% of postings
Similar jobs
See if your CV fits this job
Paste your CV for an instant match score against this role — and get a tailored cover letter in one click.
- Instant match score for this role
- Tailored cover letter in one click
- Free — no credit card