Customer Success Manager, SMB

About this job

Your impact on our mission Customer Success Managers help existing Zocdoc providers get more value from the platform and grow their practices. Through strategic outreach, they communicate the value of meeting with a CSM, and when running those meetings, they learn each practice’s goals, address operational challenges, and recommend ways to expand the partnership. This can include adding new providers to the platform, improving setup, or increasing the practice’s visibility. As product experts and trusted partners, CSMs help practices drive patient bookings, improve performance, and adopt features that support their growth. You’ll enjoy this role if you are……

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Most-requested skills in the United States

Based on 1,065 United States vacancies that list requirements, these are the skills employers ask for most often.

• Leadership61% of postings
• Strategy60% of postings
• Stakeholder Management46% of postings
• Budgeting27% of postings
• Coaching24% of postings
• Project Management22% of postings
• Team Leadership8% of postings
• Agile/Scrum6% of postings

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