Senior Customer Support Operations Readiness Program Manager

Mercury · San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States · Remote-friendly

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Company
Mercury
Location
San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States
Salary
$121,700 — $152,100
Posted
August 14, 2026

About this job

In the 1960s, NASA’s Mission Control transformed spaceflight from isolated acts of engineering into coordinated systems of execution. Every launch depended on hundreds of interconnected decisions across engineering, communications, operations, and risk — all synchronized with precision under intense pressure. Mission Control’s real achievement wasn’t simply reacting to problems; it was building the operational readiness systems that made complex missions possible in the first place. As Mercury continues to scale, we’re looking for an Operations Readiness Program Manager to help operationalize and continuously improve the systems that keep Customer Support aligned, prepared, and informed through constant change.…

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Senior Customer Support Operations Readiness Program Manager — Mercury | NewLuxJob