Knowledge and Support Readiness Manager, Waymo Rider Support
Waymo · Tempe, AZ, USA; San Francisco, CA, USA; Mountain View
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- Company
- Waymo
- Location
- Tempe, AZ, USA; San Francisco, CA, USA; Mountain View
- Salary
- $159,000 — $196,000
- Posted
- September 8, 2026
About this job
In this hybrid role, you will report to the Head of Support and Operations Intelligence You will: Serve as the primary point of contact for the Waymo knowledge and training team to identify curriculum gaps, shape new learning initiatives, and review all content to ensure effectiveness, adoption, and frontline readiness. Analyze agent proficiency data, ramp curves, and training metrics to measure overall program impact and translate insights into targeted action plans Own the adoption of knowledge and training materials, driving faster time-to-proficiency and ensuring agents master both operational execution and high-empathy human interaction within targeted timeframes Serve as primary owner for any training tool improvement and refinement (simulations, AI customer practice tools, testing…
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