Program Manager, Member Experience

Chime Financial, Inc · United States · Remote-friendly

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Company
Chime Financial, Inc
Location
United States
Posted
August 19, 2026

About this job

About the Role We're hiring a Program Manager to help shape how Chime delivers a high-quality, high-trust experience for our members. This role will focus on product, policy, and process excellence across high-trust member-facing experiences across Chime's products and services. As our Program Manager, you'll uncover friction across the member and agent journey, turn data into actionable insights, and drive scalable operational improvements. You'll partner closely with Product, Risk, and other key business functions to ensure new features and policies are launched in a way that protects our members and empowers our agents. This is a high-visibility role with direct impact on CSAT, resolution rates, contact reduction, operational efficiency, and member trust.…

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Program Manager, Member Experience — Chime Financial, Inc | NewLuxJob