Staff Technical Escalations Manager
Outreach · Seattle, WA
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- Company
- Outreach
- Location
- Seattle, WA
- Employment type
- Full-time
- Posted
- August 21, 2026
About this job
About the Team: The Escalations and Supportability team is part of the Outreach Support organization and is focused on reducing customer and internal friction by building predictable, data-driven processes that improve both customer outcomes and internal coordination. We partner closely with Product, Engineering, and Customer Success to manage critical incidents, prevent recurrences, and drive long-term improvements in product quality and supportability. The team also owns the incident management and the red account program ensuring consistent processes, accountability, and communication across all major customer-impacting events. The Role: As a Staff Technical Escalations Manager at Outreach, you thrive on challenge, remain calm under pressure, and have a proven ability to navigate…
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