[US-HQ] Global CX Continuous Improvement Manager
HelloFresh · New York, NY, United States; Newark, NJ
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- Company
- HelloFresh
- Location
- New York, NY, United States; Newark, NJ
- Salary
- $88,935 — $102,850
- Posted
- September 3, 2026
About this job
Job Description HelloFresh is looking for a Senior Manager, CX Continuous Improvement to join our Global CX team. This role sits at the intersection of customer experience and every function that shapes it (product, operations, marketing, legal, and beyond). When something creates friction for our customers, you figure out who needs to be in the room and what needs to change, and you see it through until it lands. You'll own a backlog, move tickets, write SOPs, and roll up your sleeves when the work needs it. The problems you'll work on span the full customer journey - from the moment a promotion catches someone's eye, through delivery, to how we resolve it when something goes wrong.…
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