Helpdesk Automation Engineer

About this job

SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry. This role is central to making SeatGeek's Helpdesk and core IT systems proactive by default, powered by automation and AI-driven self-service. You will build smart automations, turn tricky escalations into scalable learnings and solutions, and configure best-in-class AI and automation systems for maximum impact. You’ll take ownership of the employee experience as the technical driver of how employees get help, and how recurring issues are prevented - harnessing demand patterns and data to make support feel seamless.…

This is a short summary.

Want to know if you're a fit? Check your CV against this role — free, in 30 seconds.

Most-requested skills in the United States

Based on 430 United States vacancies that list requirements, these are the skills employers ask for most often.

• Project Management37% of postings
• CAD22% of postings
• AutoCAD20% of postings
• Lean17% of postings
• MATLAB14% of postings
• Six Sigma12% of postings
• SolidWorks10% of postings
• Revit10% of postings

Similar jobs

• Staff+ Software Engineer, Platform Safety · Anthropic
• Staff Software Engineer - Watchdog Anomaly Detection · Datadog
• PS, Solution Architect /Forward Deployment Engineer ( Armis/ Veza) · ServiceNow
• Director, Analytics Engineering · Oscar Health
• Lead Value Engineer - Asset & Wealth Management · Celonis
• Senior Value Engineer - Asset & Wealth Management · Celonis