Customer Success Manager - Engineering Services & Platforms (ESP)
JPMorgan Chase · Columbus
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- Company
- JPMorgan Chase
- Location
- Columbus
- Posted
- October 16, 2026
About this job
Elevate the customer journey by translating product insights into lasting relationships and harness your expertise in proactive collaborations, onboarding, and product evolution. As a Customer Success Manager in Engineering Services & Platforms, you develop and maintain customer relationships that make our product value propositions a reality. Build and maintain strong relationships with our customers and understand their individual needs and goals as a core contributor of the team. Job responsibilities Drives product adoption, expansion, and retention activities to maintain a healthy customer base Conducts regular and proactive account meetings to share best practices, provides use case demonstrations to illustrate key product functionality, communicates future releases, and gathers…
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