Designated Technical Support Engineer, Ops

About this job

Glean is seeking a highly analytical individual to sit within the Support Organization and focus on making our Support team more effective through metrics, AI‑powered tooling, and operational excellence. You will: Metrics, Reporting & Insights Define, track, and continuously refine Support metrics, including ticket volume, TTR, CSAT, deflection, automation rate, containment, backlog health, and agent effort. Build and maintain dashboards and recurring reports in spreadsheets and BI tools (e.g., Sigma / Looker / Tableau) to give Support and CX leadership clear visibility into performance and trends. Present insights and recommendations to Support and CX leadership on a regular cadence, highlighting risks, opportunities, and the impact of AI/automation initiatives.…

This is a short summary.

Want to know if you're a fit? Check your CV against this role — free, in 30 seconds.

Most-requested skills in the United States

Based on 430 United States vacancies that list requirements, these are the skills employers ask for most often.

• Project Management37% of postings
• CAD22% of postings
• AutoCAD20% of postings
• Lean17% of postings
• MATLAB14% of postings
• Six Sigma12% of postings
• SolidWorks10% of postings
• Revit10% of postings

Similar jobs

• Senior QA Engineer · Cisco
• Senior ASIC Design Verification Engineer · Cisco
• Security Research Engineering Technical Leader · Cisco
• Module Configuration Engineer · Cisco
• Technical Leader, Software Engineering – Agentic AI Platform (Identity & Security) · Cisco
• Lead Product Quality Assurance Engineer · Eli Lilly