Manager, Support Engineering (AMER)
GitLab · Canada; Remote · Remote-friendly
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- Company
- GitLab
- Location
- Canada; Remote
- Salary
- $115,200 — $194,400
- Posted
- October 8, 2026
About this job
An overview of this role Like other managers at GitLab, you'll see your team as your product. You'll spend your time hiring and developing world-class Support Engineers who deliver exceptional technical support while continuously improving how your team solves problems. GitLab is working through it’s own AI transformation so you’ll be a leader in designing and implementing AI strategy for our Support team. As a Support Manager, you shape the customer support experience in your region. You'll balance direct customer relationships with the work of scaling your team, improving internal processes, adopting AI, and collaborating across departments to ship tools and solutions that make support more efficient.…
This is a short summary.
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