Senior Technical Support Engineer
LangChain · San Francisco
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- Company
- LangChain
- Location
- San Francisco
- Employment type
- Full-time
- Salary
- $130,000 - $195,000
- Posted
- May 6, 2026
About this job
ABOUT THE ROLE We’re hiring a Senior Technical Support Engineer to lead our customer support experience for highly technical users, from AI engineers to infrastructure architects. You’ll be on the front lines helping teams debug production LLM applications and agents, improve AI observability and evaluations, and unblock critical issues. You’ll also help define what world-class technical support looks like for modern AI platforms KEY RESPONSIBILITIES - Be the go-to escalation point for technical support inquiries—diagnosing issues across customer setup, LangChain products, and deployment issues. - Work directly with engineering, operations, documentation, and product teams to resolve bugs, suggest patches, and advocate for customer needs.…
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