Lead Engineer - AI Agent Voice Experience

About this job

About the role We are looking for a Lead Engineer, AI Agent Voice Experience to help build the next generation of AI-powered voice systems for the contact center. In this role, you will work at the intersection of speech, language, and real-time production systems, improving how AI listens, understands, reasons, empathizes, and responds in live customer conversations. You will develop and improve machine learning systems that power voice experiences end to end, including automatic speech recognition, turn detection, agentic workflows, voice evaluation, text to speech, speech-to-speech models, and production optimization. You will partner closely with applied researchers, product managers, designers, forward deployed engineers, and platform engineers to ensure model and system improvements…

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