Sr. Technical Operations Engineer, Customer Success (Starlink)

About this job

TECHNICAL OPERATIONS ENGINEER, CUSTOMER SUCCESS (STARLINK) One of the most ambitious missions that SpaceX has undertaken to date, the Starlink satellite constellation, is committed to providing reliable, high-speed internet access to the entire world. SpaceX is looking for an ambitious, driven operator who can help define our customer experience and product strategy and drive that vision to reality. This person will have an opportunity to leverage strong business acumen, technical competence, and excellent execution and delivery skills to define the next generation of broadband access across the globe. RESPONSIBILITIES: Understand and drive core user metrics: Net Promoter Score, Customer Contact Ratio, Cancellation Ratio, Customer Satisfaction Score, and others Work cross-functionally to…

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