Machine Learning Engineering Technical Leader - CX AI
Cisco · San Jose
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- Company
- Cisco
- Location
- San Jose
- Employment type
- Full-time
- Posted
- September 12, 2026
About this job
The application window is expected to close on: 11/26/2026 This is a Hybrid role requiring 3 days per week in the San Jose, CA office. Meet the Team Cisco's CX AI Foundations team owns the foundational AI platform behind intelligent customer experiences across Cisco — the shared layer that application and agent teams across CX build on, in cloud, on-premises, and fully air-gapped customer environments. Our charter spans the platform end to end: the model and inference layer (including SLM specialization and the LLM-compatible API), evaluation systems for shipped AI behavior, agentic and orchestration infrastructure, foundational AI services and APIs, and the packaging and upgrade machinery that makes AI supportable in the field — including the on-prem AI appliance now shipping to…
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